Emergent Care Plus Offers Speedy Recoveries
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Lee’s Summit residents have a new place to turn to when an urgent medical need arises, and it’s unlike any hospital emergency room.
Emergent Care Plus was formed in October 2008 by four emergency room physicians. The facility just off Interstate 470 features customer-focused amenities such as a free coffee bar, large flat-screen TVs, online check-in, an on-site pharmacy and a cozy environment with hardwood floors.
“We provide a more personal experience than the typical ER – people say it feels warm and inviting here, and they appreciate that they don’t have to wait forever to see a doctor,” says Rob Kutch, Emergent Care Plus office manager. “The average wait time is seven to 12 minutes on weekdays and a little longer on weekends, but we try to get people in as fast as we can. It’s definitely not a three-hour wait like at an ER.”
Emergent Care Plus can handle a wide variety of medical needs, from broken bones and burns to bronchitis and the flu. Appointments are not needed – patients can simply walk in or check in online.
“We deal with injuries and ear, nose and throat issues as well as orthopedics, dermatology, gastrointestinal, respiratory, neurological, gynecologic and pediatric issues,” Kutch says. “Some people tell us it takes a week to get in to see their pediatrician, so they’ll bring their kids to us for faster service.”
The urgent care center is also considerably more affordable than an ER.
Kyla Kutch is Rob’s wife and one of the founding ER physicians at Emergent Care Plus.
“We all saw there was a definite overuse of the ER for urgent care complaints, so we felt Lee’s Summit needed a place like this to relieve wait times at local hospital ERs,” she says. “We’ve been very pleased with the response from patients, and we’ve been busier than we expected. Patients enjoy the little extras we offer because they make going to the doctor a much more pleasant experience.”
The coffee bar at Emergent Care Plus offers about 10 types of gourmet coffee and three creamers. Rob Kutch says it’s just one way the urgent care center tries to make patients feel at home.
“A lot of places preach about customer care, but these doctors absolutely put the customer first,” he says. “They really do care about the patients. We have monthly staff meetings where we focus on ways to give people an even better experience.”
In addition to urgent care, Emergent Care Plus provides workers’ compensation services, physicals, drug screening, physical therapy, lab services and digital X-rays.
“We’ve had tons of calls, e-mails and letters from people in appreciation of our services – I have at least 60 of those e-mails in my inbox now,” Kutch says. “This is a very good work environment that’s cheerful and clean. I’m thrilled to be here.”
Story by Jessica Mozo
